We can be your Salesforce consulting partner who can provide strategic guidance to transform your business by discovering opportunities for automating the business. We devise a maintainable and scalable plan that commits to achieving your long-term success.
Manras’ offerings assist with the development of a realistic roadmap for Salesforce adoption. We help you re-define, re-invent and fine-tune your business requirements to meet your goals. With clearly defined strategies and change adapting methodologies, we help you engage with your customers and employees, transforming your entire business.
After a complete understanding of your business requirements, we provide customized Salesforce Quick Start Packages that help you get started right away.
Whether you are looking for help in switching to Salesforce Lightning or already have it but need assistance in better leveraging its amazing features, we can help you get Lightning ready.
We offer integration of Salesforce with the existing set of technologies you might have on-premise or on cloud. From accounting, ERP, EC2, sales, support, marketing automation to custom automation and many more, we guide the integration in a most structured way.
Our experienced team of Salesforce consultants helps set-up, configure and customize Salesforce Sales and Service Cloud to tailor-fit solutions according to your business requirements. We enable custom reports and dashboards to get better business visibility and insights, thus leading to better decision making for your business.
Deploying a Salesforce Community is a great way to extend the functionality of Salesforce to your distributors, resellers, suppliers, and partners. At Manras, we provide exceptional insights on how to engage customers and transform your workplace like never before. Infuse communities with personalization using a customized experience to drive customer success.
Integrate advanced quoting into your CRM platform and turn Salesforce into a quote-generating powerhouse. Generate beautiful, customizable and accurate Salesforce quotes within a fraction of seconds. Automate end to end process with contract creation, e-signature, and integrated payments.
Effective Marketing is the key to phenomenal financial success, but less than 1% of the businesses are able to achieve effective marketing. We will show you over 100 low-cost strategies to help build your profits. Use our Salesforce Marketing Cloud services to create an engaging customer experience using brilliant email, social media, mobile and web experiences, and feel the difference yourself.
If you are looking for speeding up your marketing effectiveness, generating high-quality sales-ready leads and accelerating your ROI, our Salesforce Pardot service can help you. Harness the demand generated from Salesforce Pardot and increase your competitiveness through our various offerings.
Salesforce Sales & Services Cloud
Salesforce Quote to Cash Services
Service Cloud workforce engagement is the new product of Salesforce which will help organizations to deliver exceptional customer service using Salesforce Service Cloud. It implements the power of artificial intelligence to predict customer service demands with the help of future proof technology & it will assign the customer request accurately to the right agent at the right time who is having the right skill for that, this workforce management tool is designed for real-time flexibility.
Salesforce Cloud Platform is the only platform which offers complete customer service solution at one place which includes core services like digital engagement, field service, Salesforce cloud voice and newly introduced Service Cloud Workforce Engagement.
Service Cloud Salesforce Integration allows agents to have a single workspace that gives all the data, system, training which will help to resolve issues quickly.
Features available are:
Service Forecast for Customer 360
Using Salesforce Cloud Platform, is Integrated with AI (Artificial Intelligence) based tools which will allow customer service leads/agents to predict the number of requests that will come into the contact center in real-time across all channels and regions, using this feature agents will be able to organize their workforce for the unplanned events and they will be ready to take the upcoming requests also.
Agent Workspace
The key to a better customer experience is a better agent experience, it allows you to equip your team with built-in automation tools, AI, and a unified view of every case and customer interaction.
Customize the agent experience to boost productivity using intelligent automation tools.
For Example: Automate routine task, prepopulate information, show next-step recommendations to agents, get complete view of data from across departments in front of agent, customize page layouts with prebuilt, custom components.
Telephony Integration
Make your agents more productive by integrating telephony, using this we can reduce the time of clicks into records by turning clicks into computer-telephony.
Agent will know who’s calling as it will show customer information, agents can call by clicking on clickable link will improve efficiency, it will automatically log calls for the customer, agents can add their notes, make outgoing calls, transfer calls.
Capacity Planning
Balance staffing needs across any channel to assign the right agents based on expertise and location and their availability
For Example A broadband network provider may see customer calls dropping due to long waiting time on calls, but with the help of omnichannel capacity planning, customer service agents will cover the gaps by cross-training agents to support multiple channels.
Above component shows capacity to plan, bar charts compare available workforce vs scheduled work items, the lines represent the gap in workspace capacity that needs to be fulfilled within time. It shows the gaps detected in two job profiles, and the data breakdown chart shows the staff required according to the right skills.
Using omni-Supervisor view we can see how many agents are available online on which channels they are working on it and their skill capacity in percentage.
Agent Engagement with on demand–training
Salesforce cloud platform integrated my Trailhead directly into service console which delivers real-time contact centre coaching and training from anywhere. Cross skills agents and customer service executives by routing them to learning modules directly to an agent’s workspace.
For Example, a Broadband company wants to train its agents for new process plans and their costing. Now they will be able to deploy learning modules that will help agents to understand the new and existing processes.
Want a demonstration?
Get in touch with Manras Technologies Private Limited, to build your service for a complete scale able view for your customer service platform in one platform, Unify your CRM with Service Cloud Voice, digital channels, and Workforce Engagement, all on Service Cloud Platform.
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