Salesforce for Travel & Hospitality

Generate maximum bookings and streamline hospitality operations
Challenges the Travel/Hospitality industry was facing before Salesforce CRM

Operational challenges

Ranging from reservations, attending guests, front office operations to maintaining premises, and more, without adopting a Salesforce system, it would be too challenging to manage front office problems and solutions.

Guest expectations

Ever-changing guest expectations are difficult to manage. The hotel industry needs to keep up with the latest trends and technology to give a memorable experience to the guest.

Data security challenges

Threats of digital theft and confidential data leak are concerns. Without Salesforce, it isn't easy to build credibility with proper data storage.
How is Salesforce CRM revolutionizing the Travel/Hospitality industry?

Central view

Salesforce gives a broader view to all inquiries using a real-time dashboard that unifies multiple channels.

Data storage and easy access

Salesforce stores all data in the cloud, allowing easy remote access through laptops and mobile phones. Easy access improves execution speed and provides flexibility to hospitality industries.

Inquiry Handling System

From acknowledging emails and inquiries to preparing itineraries, package details to payments, everything is managed with ease by Manras’s efficient CRM system.

Utilize Manras to scale your Travel/Hospitality business

By customizing Salesforce solutions to meet your needs, Manras gives you access to the entire pipeline of different activities and maximizes upcoming bookings.

Easy Enquiries
Lead Grading
Lead Assignment
Sales Funnel Check
Efficient Customer Services

Easy Enquiries

With Manras simplifying the Salesforce, you receive everything in a unified box and also get a segregated view of inquiries as per sources and status. It also has a live dashboard feature. You can also set targets and get notifications when they are not met. Also, it gives an idea about the running campaigns that are only expenses of the business. Here is how you can get inquiries through Salesforce CRM by customizing it with Manras to find the conversion rate of running campaigns:

  • Online inquiries: Most customers send inquiries through website forms, live-chat, pop-ups, landing pages, and social media platforms like Instagram, Facebook, and Twitter. Manras helps you understand which campaign or site is bringing maximum inquiries and how to meet customers’ demands.
  • Calls and Emails: You can get the real-time status of each inquiry through calls and emails.
  • Billboards and Hoardings: Though traditional but can still be used to trace calls generated from print ads and hoardings.

Lead Grading

Manras helps to address all incoming leads as per the priorities. They are predefined based on location, packages, themes, or requirements to reduce chaos.

Lead Assignment

Manras helps to assign destination-specific inquiries to respective teams. Automated sales tasks sent pre-set emails and instant mobile notifications to specific teams.

Sales Funnel Check

With Manras simplifying Salesforce, you can check the real-time status of inquiries such as package details, itinerary prepared, etc. You can customize it and check on its performance through the sales funnel.

Efficient Customer Services

Whenever a new inquiry pops, a customer account is auto-created where you can add family members too. Manras helps you record all customer interaction history and details. It helps you get information on birthdays and anniversaries to plan strategic and holiday theme-based packages.

Salesforce Clouds

We have all the Salesforce cloud solutions you need. Explore the right option for your business today!


Salesforce Sales Cloud

Customize the sales cloud to the needs of your sales team so they can close more deals using intelligent insight tools. Get started with sales cloud today to automate processes, connect with other clouds, and integrate with third-party solutions.

Salesforce Service Cloud

Delight and empower your customers with exceptional services through the service cloud. With it, your agents will have access to all the information they need to provide excellent customer service, including cases, operations, knowledge, and field service data.

Salesforce Community Cloud

Manaras gives you unparalleled information to promote customer success incorporate personalization into communities through customization.

Salesforce Marketing Cloud

You can build personalized journeys for your prospects and customers. We can connect and configure powerful cloud tools ‘for you to drive intelligent market automation.

Salesforce Pardot Services

We make your B2B marketing campaigns smarter and more effective. We also help you measure their ROI. All you have to let us do is configure and connect Pardot to your Salesforce system.

Salesforce Non-Profit Cloud

Build and nurture life-long relationships with donors and fundraisers in a community with a non-profit cloud. We will configure the cloud for your specific needs to increase your fundraising effectiveness, manage events, and measure success.

Salesforce Financial Services Cloud

You can track clients' investments, financial assets, securities, bank accounts, insurance policies, assets, liabilities, and financial goals can be tracked using our Financial Services Cloud.

Salesforce Experience Cloud

You can now connect your partners, customers, and employees to drive collaboration and self service in a central experience cloud. Get brilliantly customized front ends that can help you harness the power of data.

Salesforce Health Cloud

Health Cloud Service was established to support use cases in life sciences. As part of our customer's success, each health client can reach a robust partner ecosystem.

Salesforce Commerce Cloud

It is not hard to engage or deliver unique shopping experiences. We can build a commerce cloud to meet the unique challenges your B2C or B2B business faces.

Salesforce Einstein

Using artificial intelligence, you can achieve Einstein-level smartness for your business – all you have to do is put data in CRM. We can configure standard Einstein applications to create insightful dashboards and custom smart assistants.

Salesforce Platform

It has never been easier to build apps that meet your employees’ and customers' unique needs. We spend time with you to understand your challenges and deliver a Salesforce platform suited to your needs.

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