Salesforce for Travel & Hospitality

Generate maximum bookings and streamline hospitality operations
Challenges the Travel/Hospitality industry was facing before Salesforce CRM
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Operational challenges

Ranging from reservations, attending guests, front office operations to maintaining premises, and more, without adopting a Salesforce system, it would be too challenging to manage front office problems and solutions.
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Guest expectations

Ever-changing guest expectations are difficult to manage. The hotel industry needs to keep up with the latest trends and technology to give a memorable experience to the guest.
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Data security challenges

Threats of digital theft and confidential data leak are concerns. Without Salesforce, it isn't easy to build credibility with proper data storage.
How is Salesforce CRM revolutionizing the Travel/Hospitality industry?

Central view

Salesforce gives a broader view to all inquiries using a real-time dashboard that unifies multiple channels.

Data storage and easy access

Salesforce stores all data in the cloud, allowing easy remote access through laptops and mobile phones. Easy access improves execution speed and provides flexibility to hospitality industries.

Inquiry Handling System

From acknowledging emails and inquiries to preparing itineraries, package details to payments, everything is managed with ease by Manras’s efficient CRM system.

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Utilize Manras to scale your Travel/Hospitality business

By customizing Salesforce solutions to meet your needs, Manras gives you access to the entire pipeline of different activities and maximizes upcoming bookings.

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Easy Enquiries
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Lead Grading
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Lead Assignment
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Sales Funnel Check
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Efficient Customer Services

Easy Enquiries

With Manras simplifying the Salesforce, you receive everything in a unified box and also get a segregated view of inquiries as per sources and status. It also has a live dashboard feature. You can also set targets and get notifications when they are not met. Also, it gives an idea about the running campaigns that are only expenses of the business. Here is how you can get inquiries through Salesforce CRM by customizing it with Manras to find the conversion rate of running campaigns:

  • Online inquiries: Most customers send inquiries through website forms, live-chat, pop-ups, landing pages, and social media platforms like Instagram, Facebook, and Twitter. Manras helps you understand which campaign or site is bringing maximum inquiries and how to meet customers’ demands.
  • Calls and Emails: You can get the real-time status of each inquiry through calls and emails.
  • Billboards and Hoardings: Though traditional but can still be used to trace calls generated from print ads and hoardings.

Lead Grading

Manras helps to address all incoming leads as per the priorities. They are predefined based on location, packages, themes, or requirements to reduce chaos.

Lead Assignment

Manras helps to assign destination-specific inquiries to respective teams. Automated sales tasks sent pre-set emails and instant mobile notifications to specific teams.

Sales Funnel Check

With Manras simplifying Salesforce, you can check the real-time status of inquiries such as package details, itinerary prepared, etc. You can customize it and check on its performance through the sales funnel.

Efficient Customer Services

Whenever a new inquiry pops, a customer account is auto-created where you can add family members too. Manras helps you record all customer interaction history and details. It helps you get information on birthdays and anniversaries to plan strategic and holiday theme-based packages.

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