Salesforce Service Cloud is the world’s number one customer service and support application. Beyond the help desk software, this service helps to automate service processes, streamline workflows, and find relevant topics and experts for support. It follows the mantra of maintaining one-to-one marketing relationships with every client, on any device, and across multiple channels. Thus, you get a 360-degree view of the customer via a single platform.
Service Cloud assists the customers through their preferred mode of communication like email, phone, social media, online communities, or real-time Web Chat to deliver extraordinary service. This empowers sales agents to personalize the customer service, provide smarter and faster service, and close deals faster.