Job Responsibilities:
· Understand clients’ needs and facilitate their setting of project goals and objectives
· Translate business process needs into actionable technical requirements
· Facilitate client meetings efficiently
· Manage client time effectively
· Report on project status
· Configure Salesforce-based tools and technology per requirements
· Recommend, configure, and integrate 3rd party tools including fundraising, event management, document generation, and form tools
· Conduct testing and track issues and their resolution
· Create business process documentation and contribute to the Craftsman knowledgebase
· Stay up to date on Salesforce releases and relevant tools
· Deliver end-user training to clients
Required Qualifications:
· Salesforce Certified Administrator credential
· 3+ years’ experience as a Salesforce Administrator
· Experience in nonprofit operations
· Some experience as a Business Analyst
· Ability to manage client time
· Client-facing skills
· Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
· Flexibility to travel on occasion