Manras Technologies is a Platinum Salesforce Consulting Partner committed to delivering quality services and achieving 100% customer satisfaction. With offices across India and the UK, we have been providing reliable Salesforce solutions to our clients since 2015.
We are a team of 110+ Certified Salesforce professionals engaged in different projects across continents. Whether you are new to Salesforce and just deployed or have been working with Salesforce for some time, our certified consultants will help you with actionable solutions to leverage technology in your business investments to maximize your returns.
Salesforce Functional & Solution Ownership
- Act as the functional owner of Salesforce platform across Sales Cloud, Service Cloud and Experience Cloud.
- Design scalable Salesforce solutions aligned with business processes and long-term roadmap.
- Configure Salesforce using:
- Objects, Fields, Page Layouts, Record Types
- Flows, Validation Rules, Approval Processes
- Security Model, Roles, Profiles & Sharing Rules
- Define and review Reports & Dashboards for leadership visibility and decision making.
- Collaborate with technical teams on integrations, APIs, and data migration strategies.
- Ensure platform scalability, data integrity, and best practices adoption.
Business Analysis & Requirement Management
- Conduct stakeholder workshops, discovery sessions and process deep dives.
- Gather, analyse and document business requirements into:
- BRD / FRD
- User Stories & Acceptance Criteria
- Process flows & Wireframes
- Perform gap analysis between current processes and Salesforce capabilities.
- Translate business needs into functional Salesforce solutions.
- Act as the bridge between business users and technical teams.
- Define and manage UAT strategy, test scenarios and sign-off process.
End-to-End Project Delivery
- Manage full lifecycle of Salesforce projects from initiation → delivery → hypercare.
- Create and manage:
- Project plans, timelines and milestones
- Sprint plans and backlog prioritization
- Drive Agile ceremonies:
- Sprint planning
- Daily stand-ups
- Sprint reviews & retrospectives
- Ensure delivery within scope, timeline and budget.
- Monitor project progress and proactively manage risks and dependencies.
- Serve as the primary point of contact for business and leadership stakeholders.
- Provide project status, dashboards and executive updates.
- Manage cross-functional coordination between:
- Sales, Marketing, Service teams
- IT & external vendors
- Drive decision making and resolve blockers quickly.
- Identify and mitigate project risks and issues proactively.
- Ensure solution quality through testing, reviews and governance.
- Manage change requests and scope control.
- Lead training, adoption and change management initiatives.
- Use JIRA & Confluence for backlog and documentation management.
- Work across Agile / Scrum / Waterfall delivery models.
- Use MS Project, Excel, and Visio for planning and reporting.
Success Metrics / KPIs
- On-time and on-budget Salesforce project delivery
- Stakeholder satisfaction and adoption levels
- Reduction in manual processes through automation
- Quality of requirements and UAT success rate
- Platform scalability and process efficiency improvements