New Salesforce UE+: Everything You Need to Know to Boost Sales and Support
AI is now a reality, but many companies are grappling with complex and costly systems due to scattered data and complicated tech setups. The challenge lies in implementing effective AI, hindered by difficulties in accessing, aligning, and connecting different types of data. Surprisingly, 60% of IT leaders are skeptical about integrating generative AI into their tech systems. That’s where the new Salesforce UE+ steps in, simplifying the buying and implementation of Salesforce Sales Cloud technology for faster organizational growth.
In this article, we will break down the new Salesforce UE+, exploring its features and showing how it transforms Salesforce for sales, services, and industry practices.
What is New Salesforce UE+?
Salesforce UE+, or User Experience Plus, is a revolutionary step towards achieving a fully integrated suite of tools, and streamlining organizational processes. It encompasses everything, from aiding in planning and communication to connecting systems and providing user training, all in one unified offering.
The unique strength of the new Salesforce UE+ lies in its seamless integration of artificial intelligence, data management, and customer relationship management, providing a user-friendly experience that empowers organizations to effortlessly enhance customer engagement.
How does Salesforce UE+ Transform Sales and Services?
Sales and Service Clouds, the flagship products of Salesforce, have evolved into robust solutions over the years. Here is how Salesforce UE+ propels these offerings to new heights:
Sales Cloud UE+
Salesforce Sales Cloud UE+ incorporates all the features from other Sales Cloud editions but adds extra benefits, including Data Cloud and Einstein credits, Salesforce Maps, Sales Planning, Revenue Intelligence, Enablement, and seamless integration with Slack and Slack Elevate. This comprehensive suite empowers organizations to enhance sales efficiency, automate personalized communications, and prioritize critical deals, all while ensuring an ideal customer experience.
Service Cloud UE+
Service Cloud UE+ builds upon the foundation of other Service Cloud editions, introducing features like Data Cloud, Service Cloud Voice, extra Einstein credits, Feedback Management, Digital Engagement, Self-Service, Slack, and CRM Analytics. This rich set of functionalities enables agents to resolve issues swiftly, while generative AI search empowers customers to find answers efficiently. Service leaders can drive cost reduction, increase productivity, and enhance customer satisfaction with these advanced capabilities.
What Makes the New Salesforce UE+ Important For Industry?
Now, let’s explore how User Experience Plus transforms industries, bringing together Sales and Service UE+ features with industry-specific capabilities and data models:
Manufacturing Cloud UE+ for Sales
Manufacturing Cloud UE+ for Sales empowers organizations to optimize and scale their operational processes, resulting in a notable boost in internal productivity. Manufacturers gain a comprehensive view of their entire business portfolio, facilitating a detailed evaluation of performance against negotiated sales agreements. AI-generated summaries play a pivotal role in efficiently prioritizing time and resources, offering valuable insights for strategic decision-making.
Health Cloud UE+ for Service
Health Cloud UE+ for Service facilitates real-time collaboration and seamless access to information for healthcare organizations. The inclusion of built-in intelligence elevates digital experiences for doctors, patients, and providers alike.
Hospitals can leverage this comprehensive bundle to create a personalized, AI-powered support center, expediting the time to care through the integration of self-service tools. This not only enhances patient engagement but also improves operational efficiency within healthcare settings.
Financial Services UE+
Financial Services UE+ for Sales and Financial Services UE+ for Service empower financial institutions to seamlessly scale and consolidate customer data into one unified platform. By leveraging the power of AI, these solutions go beyond transactional interactions, delivering highly personalized financial engagements.
For instance, an insurance carrier can utilize Financial Services Cloud UE+ to connect engagement data, providing nuanced insights into agent motivations. This fosters the development of personalized relationships, ultimately driving revenue growth through the intelligent integration of Data Cloud and Einstein AI.
To sum it up, the new Salesforce UE+ emerges as a game-changer, seamlessly integrating diverse functionalities and industry-specific solutions. Its unified approach, combining Sales and Service UE+, proves invaluable for organizations seeking enhanced efficiency, cost-effectiveness, and swift returns on investment.
As businesses embrace the transformative power of Salesforce UE+, successful adoption hinges on strategic implementation. For expert guidance and seamless integration, turning to certified Salesforce consultants is crucial. Among the trusted experts, Manras shines as a certified Salesforce consultant. Manras’s expertise ensures a smooth and informed journey through the complexities of UE+ adoption, enabling businesses to fully harness its potential.