Managed Services or Staff Augmentation: Which One Should You Choose?
Outsourcing and out-staffing have become a concern ever since the emergence of the Covid-19 pandemic. The combination of the coronavirus pandemic with unprecedented growth in the advancement of technology has created a need to analyze whether a business entity should engage in effective growth models, such as staff augmentation and managed services. Hence, it becomes important to see whether Salesforce Staff Augmentation Services would suit your requirements or would Salesforce Managed Services be a good choice.
What is the Staff Augmentation Model?
Staff augmentation refers to the hiring of an employee to the internal staff team to manage the work of a specific domain and achieve business objectives. However, it differs from regular hiring. Under the staff augmentation model, a remote employee, or a team are employed for particular skill sets for a limited period.
Such staff do not form part of the team permanently, but they are fully transitioned and fit into the internal team. Under this model, a company hires staff on an ad hoc basis where the hiring time and effort are significantly reduced to expedite the process. Salesforce Staff Augmentation covers the requirements of this model effectively.
Salesforce Staff Augmentation provides an excellent way for a company to avoid the numerous compliance requirements of hiring a permanent employee. Salesforce Staff Augmentation provides a bypassed way to meet your needs for a specialized human asset with the least amount of time spent, translating into fewer costs as well.
Pros of Salesforce Staff Augmentation
1. Reduction of the Hiring Time
As the hiring via the Salesforce Staff Augmentation is primarily done to handle specialized projects, the filtration process becomes quicker according to the desired skill set.
2. Hiring Flexibility
Salesforce hiring is extremely flexible as the hiring is based on a temporary need without the necessary compliance requirements associated with hiring permanent employees. Hence, there is no worry about additional payments and taxes when hiring.
Further, the specialists can be hired on a need basis, which gives the flexibility to decide the pace of Salesforce hiring and manage the headcount associated with the project.
3. Economical Benefit
The Salesforce Staff Augmentation provides the facility of recruitment based on temporary requirements. Hence, the recruited staff are also quick. This factor helps in reducing the overall cost associated with running a project.
4. Focused control
Specialized recruitment with Salesforce Staff Augmentation provides a guided approach towards accomplishing tasks. As every person completes a specific job, the management can effectively exercise focused control over the project’s direction by directing the specialists in the manner they deem fit. The command is exercised in a narrowly directed way, ensuring that the work process is smooth and focused.
Cons of Salesforce Staff Augmentation
1. Monitoring is Critical
As the specialized recruitments are only a link in the chain, their actions need to be monitored efficiently to keep the work chain intact. In regard to the people hired via Salesforce Staff Augmentation, the short-term employees cannot mainly associate with the organization and project due to a lack of familiarity. Hence, their actions need to be well directed and monitored.
2. Burden of Responsibility
As monitoring is a requirement with the employees hired using the Salesforce Staff Augmentation, the burden of responsibility becomes higher as the end product of the work will essentially depend on efficient supervision and direction. Hence, the burden of responsibility is much higher.
What is the Managed Service Model?
Managed Services Model is another option to meet the requirements of outsourcing and out-staffing. Under this model, the client company outsources the management, monitoring, and control of its resources to another company through effectively delegating responsibilities. Salesforce Managed Services provides the tools for executing the Managed Service model.
Pros of Salesforce Managed Services
1. Saving the Time
This Salesforce model reduces the time expenditure as the desired work associated with a project or function of the company is completely outsourced to a team of seasoned specialists that specialize in managing that particular task. Hence, it provides productive time management where the spare time can be invested in a different activity.
2. Less Monitoring Burden
Outsourcing work to an entity providing Salesforce Managed Service essentially relieves the client company of monitoring the entire life cycle of a task as the only focal point that remains is the end product of the managed service. In this manner, the requirement of monitoring and control is reduced significantly.
3. Growth Opportunity
Salesforce Managed Services allow a company to employ a team of seasoned professionals to manage the designated tasks of the company. This experience provides the company with valuable exposure regarding the current market standards of services. It expands the knowledge of the company about the growable domains in which the company can venture to grow. Thus, the company can increase to align itself with the best market practices.
Cons of Salesforce Managed Services
1. Vendor reliability and communication gap
While using the Salesforce Managed Services, a significant drawback lies in the high degree of reliability placed on the external team of professionals. As they progress and the accuracy of the assigned task cannot be ascertained before getting the outcome, the vendor’s reliability sits high at all times and a communication gap may arise.
2. Confidentiality issues
Using Salesforce Managed Services brings an external team of professionals into the business front. This augments the risk of confidentiality breaches and data protection. Hence, a right set of protocols need to be put into operation to address these concerns.
Which model should be employed?
Using the Salesforce Staffing model would suit well if
- An urgent need for a specialist is required for a particular task.
- You want to exercise control over all development steps and govern the inside process in a customized manner.
Using the Salesforce Managed Service model would suit well if
- You are unwilling to shoulder the headache of monitoring all actions associated with a task requirement and are comfortable enough to find a talented, experienced vendor who will take responsibility.
- You are willing to take all possible risks and are good at delineating an overall roadmap of the task requirement, which may be followed quickly by the service vendor.
Salesforce Staff Augmentation and Managed Services have their advantages, and a company may need to use both models at different life cycles. If used efficiently, these models will help your company scale new heights. Thus, the company’s needs have to be well examined to figure out the condition of the hour, and the most efficient model should be employed accordingly.
Schedule a free consultation with Manras Technologies to begin exploring your IT staffing alternatives today! We’ll listen to your goals, take you through the outsourcing process, and help you successfully transition to working with your new IT team as smoothly as possible. We provide world-class Salesforce support services to accommodate your company’s creative ideas. Our tech skill pool can convert your company’s designs into attractive programs, elevated solutions, providing you with the output you need.