Service Cloud Package

Starter Package
Professional Package
Enterprise Package

Starter Package – $2,000

HOURS

DETAILS

COMPLEXITY

ROLE

Consulting

2

BRD Discussion

High

Business Analyst

Requirement Document Preparation

2

BRD Preparation

High

Business Analyst

Training

4

Training

High

Business Analyst

UAT Documentation

2

UAT

High

Business Analyst

Technical Solution Creation

8

Technical Solution

High

Technical Analyst

Case Management

Standard case object creation, up to 10 fields, 1 page layout and 2 validation rule.

2

Configuration

Low

Developer

Case auto assignment rule setup up to 1

2

Configuration

Low

Developer

Case email auto response

2

Configuration

Low

Developer

Case stages configuration - guided paths

3

Configuration

Low

Developer

Web-to-case and Email to case

4

Configuration

Low

Developer

Case escalation rule and queues setup up to 2

4

Configuration

Low

Developer

Setting up Service Console App

4

Configuration

Low

Developer

Omni Supervisor Set up

4

Configuration

Low

Developer

Configuring Omni-Channel routing

8

Configuration

Low

Developer

Knowledge Management

Knowledge object setup adding fields up to 5 fields and 1 record types and 1 page layouts

4

Configuration

Low

Developer

Knowledge profile set up

2

Configuration

Low

Developer

Knowledge approval process

Upto 2 profiles and 2 role hierarchies

4

Upto 25 user set up

4

QA Effort -20%

13

Project Manager Effort - 10%

6.5

Professional Package – $5,500

HOURS

DETAILS

COMPLEXITY

ROLE

Consulting

8

BRD Discussion

High

Business Analyst

Requirement Document Preparation

8

BRD Preparation

High

Business Analyst

Training

8

Training

High

Business Analyst

UAT Documentation

4

UAT

High

Business Analyst

Technical Solution Creation

12

Technical Solution

High

Technical Analyst

Case Management

Standard case object creation, up to 20 fields, 2 page layout and 4 validation rule

4

Configuration

Low

Developer

Case auto assignment rule setup up to 2

4

Configuration

Low

Developer

Case email auto response

2

Configuration

Low

Developer

Case stages configuration - guided paths

3

Configuration

Low

Developer

Web-to-case and Email to case

4

Configuration

Low

Developer

Case escalation rule and queues setup up to 4

8

Configuration

Low

Developer

Setting up Service Console App

4

Configuration

Low

Developer

Omni Supervisor Set up

4

Configuration

Low

Developer

Configuring Omni-Channel routing

8

Configuration

Low

Developer

Case Milestone Tracker Configuration

8

Configuration

Low

Developer

Configure Service Order

8

Configuration

Low

Developer

Service Contract and Entitlements

16

Configuration

Low

Developer

Skill based Case assignment

8

Configuration

Low

Developer

Knowledge Management


Knowledge object setup adding fields up to 5 fields and 1 record types and 1 page layouts

4

Configuration

Low

Developer

Knowledge profile set up

2

Configuration

Low

Developer

Knowledge approval process upto 1

4

Configuration

Low

Developer

Upto 4 profiles and 4 role hierarchies

6


Upto 50 user set up

6

143

QA Effort -20%

28.6

Project Manager Effort - 10%

14.3

Enterprise Package – $7,500

HOURS

DETAILS

COMPLEXITY

ROLE

Consulting

12

BRD Discussion

High

Business Analyst

Requirement Document Preparation

12

BRD Preparation

High

Business Analyst

Training

8

Training

High

Business Analyst

UAT Documentation

4

UAT

High

Business Analyst

Technical Solution Creation

12

Technical Solution

High

Technical Analyst

Case Management

Standard case object creation, up to 30 fields, 3 page layout and 8 validation rule

8

Configuration

Low

Developer

Case auto assignment rule setup up to 4

8

Configuration

Low

Developer

Case email auto response

2

Configuration

Low

Developer

Case stages configuration - guided paths

3

Configuration

Low

Developer

Web-to-case and Email to case

4

Configuration

Low

Developer

Case escalation rule and queues setup up to 8

10

Configuration

Low

Developer

Setting up Service Console App

4

Configuration

Low

Developer

Omni Supervisor Set up

4

Configuration

Low

Developer

Configuring Omni-Channel routing

8

Configuration

Low

Developer

Case Milestone Tracker Configuration

8

Configuration

Low

Developer

Configure Service Order

8

Configuration

Low

Developer

Service Contract and Entitlements

16

Configuration

Low

Developer

Skill based Case assignment

8

Configuration

Low

Developer

CTI Integration Connector based

24

Configuration

Low

Developer

Knowledge Management

Knowledge object setup adding fields up to 5 fields and 1 record types and 1 page layouts

4

Configuration

Low

Developer

Knowledge profile set up

2

Configuration

Low

Developer

Knowledge approval process upto 1

4

Configuration

Low

Developer

Upto 6 profiles and 6 role hierarchies

10

Upto 100 user set up

10

201

QA Effort -20%

40.2

Project Manager Effort - 10%

20.1