How to Install and Configure the Consumer Goods Cloud Offline Mobile App
A field representative’s typical day involves tasks like handling orders and keeping an eye on competitors. But imagine if the WiFi suddenly goes offline. That would be a problem because many of the apps they rely on need the internet to work.
To solve this issue, Salesforce has developed the Consumer Goods Cloud Mobile app. It’s specially designed to keep working even when there’s no internet connection available.
In this article, we’ll explain what the Consumer Goods Cloud Mobile App is and provide a step-by-step guide to installing and configuring this offline mobile solution.
What Is the Consumer Goods Cloud Mobile App?
Consumer Goods Cloud Mobile App is a tool for retail field representatives, helping them stay productive even without the Internet. Compatible with Android and iOS devices, including tablets, reps can effortlessly manage crucial data during store visits, whether online or offline.
This means tasks like inventory checks and customer interactions can proceed smoothly, regardless of WiFi availability. Once back online, the offline mobile solution automatically syncs all collected data with the Salesforce platform, ensuring seamless workflow and accurate information for reps and businesses.
What Are the Requirements for Installing the Consumer Goods Cloud Mobile App?
Now that you know what the Consumer Goods Cloud Mobile App is, let’s explore the requirements for installing and using it on your device.
Minimum Operating System Requirements
Before installing the Salesforce Consumer Goods Cloud offline mobile app, it’s imperative to verify that your device meets the specified minimum operating system requirements. Android devices must run on versions 10, 11, 12, or 13, while iOS devices require version 17.4 or later to ensure seamless functionality.
Additional Considerations
Prior to deploying the offline mobile solution for operational use, it’s essential to conduct comprehensive tests on selected devices to assess factors such as performance, security, and compatibility.
Additionally, ensure that the selected devices have a minimum of 4 GB of RAM to support uninterrupted usage of the app, ensuring a seamless and reliable experience for users.
How To Install the Consumer Goods Cloud Mobile App?
Here is how to install the Consumer Goods Cloud Mobile App on your mobile phone or tablet:
Search and Download the App
First, head to your device’s app store, whether it’s the App Store for iPhones or the Google Play Store for Androids. Once there, use the search function to find the “Salesforce Consumer Goods Cloud” app. Once located, simply tap on the app to access its download page.
Initiate the Download
On the download page, look for the “Install” button (for iPhones) or “Get” button (for Androids), and tap it to kick off the download. Depending on your internet connection speed, it might take a moment. Once done, you’ll see the app icon appear on your home screen or in your app drawer.
Log in
Tap the app icon to open it. You’ll be asked to log in using your Salesforce account details associated with the Consumer Goods Cloud. Just enter your user ID and password, and you’re ready to proceed.
Custom Connected App Setup (if applicable)
Sometimes, your organization might have set up a custom-connected app for added functionality or security. If so, get the QR code for this custom app from your administrator.
Scan QR Code (if applicable)
Restart the Consumer Goods Cloud app and look for an option to scan the QR code. Simply point your device’s camera at the QR code provided by your administrator, and the setup process will be completed.
Enter Security PIN (if prompted)
If prompted, enter a security pin to access the app. This pin is usually set up by your administrator for extra security measures.
Complete Download and Installation
After logging in and any additional setup steps, the app’s content will start downloading. This may take a bit depending on your internet speed and the size of the app.
Access the App
Once everything’s downloaded and installed, you can find the Consumer Goods Cloud app on your home screen or app drawer. Just tap on the icon, and you’re ready to start using it for all your field representative tasks.
Troubleshooting (if needed)
If you run into any issues during the process, try closing the app and restarting your device. If the problem persists, reach out to your administrator or Salesforce support.
Conclusion
In conclusion, utilizing Salesforce for CPG companies can revolutionize operations, boost efficiency and facilitating informed decision-making. The incorporation of the Consumer Goods Cloud Mobile App empowers field representatives to efficiently handle tasks, even without internet connectivity, ensuring uninterrupted operations.
However, navigating Salesforce implementation and customization can be complex. That’s where Manras, a Salesforce certified consultant, steps in. With specialized expertise, Manras can tailor Salesforce solutions to fit the specific requirements of CPG companies, optimizing the benefits of Salesforce for their business.
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